Shipping & Delivery
WHY JEWELS offers free shipping on all orders placed through the website, unless otherwise stated at the time of purchase.
Preparation & Delivery Times
We do our best to prepare and ship every order as quickly as possible. For jewelry that is made or customized specifically for you, preparation time may vary depending on the type of piece, the complexity of the work, and the production steps involved.
If you need your jewelry by a specific date, we recommend reaching out to us in advance. We will check whether it is possible to prioritize your order and make every reasonable effort to meet your requested date.
Once your order has been dispatched, and where tracking is available through the shipping carrier, you will receive a tracking number so you can follow the progress of your delivery.
Estimated Shipping Times
Within Israel: up to 14 business days.
International: up to one month.
The timeframes listed above are estimates only. Actual shipping times may vary due to high demand, holidays, unusual weather conditions, customs processing, carrier delays, or other circumstances beyond our reasonable control.
If 30 days have passed since your order was shipped and you have not yet received it, please contact us. We will assist in checking the shipment status and following up with the relevant carrier.
International Shipping, Customs & Taxes
Orders shipped outside of Israel may be subject to import taxes, customs duties, levies, or other local charges depending on the destination country.
Where such charges apply and are not expressly stated otherwise at the time of purchase, they are the responsibility of the customer.
Delays resulting from customs inspections, regulatory requirements, or local procedures in the destination country may affect the delivery date.
Order Handling
WHY JEWELS handles all orders placed through the website from the moment the order is received — through preparation, packaging, and handover to the relevant shipping carrier.
Once the package has been handed over to the carrier, the carrier is responsible for transit and final delivery. If an issue arises during transit — including a delay or difficulty locating the package — we will make reasonable efforts to assist and to follow up with the carrier on your behalf.
Subject to applicable law, WHY JEWELS will not be held liable for delays, loss, damage, or delivery failures caused by circumstances beyond its reasonable control, including actions or omissions of the shipping carrier, customs or government authorities, unusual weather conditions, holidays, force majeure events, or other external circumstances.
Nothing in this policy is intended to limit or waive any right granted to you by law, or to restrict any liability that cannot be limited or excluded under applicable law.
Returns, Exchanges & Refunds
Your satisfaction with your purchase matters to us. If you have any questions or concerns about your order, please contact WHY JEWELS customer service and we will do our best to help. Most of the jewelry featured on our website is handmade and crafted to order, unless the product page explicitly states that the item is ready-made and in stock.
Returns & Exchanges
Where a product is eligible for return or exchange, this may be done in accordance with the applicable terms of the transaction, provided the item is returned in its original, unused, unaltered, and undamaged condition, along with proof of purchase.
A return or exchange request must be made within 14 days of the purchase date or within 24 hours of receiving the order — whichever comes first.
Shipping costs are not included in the refund amount, to the extent permitted under applicable law.
Refunds
Where a refund is applicable, it will be issued to the original payment method used for the transaction.
Refunds will be processed within 10 business days of WHY JEWELS receiving the returned item, subject to inspection and the terms of this policy and applicable law.
Custom-Made Jewelry
Jewelry made specifically to your specifications cannot be returned, exchanged, or refunded, subject to applicable law.
This may include, but is not limited to:
- Special and personalized orders.
- Jewelry with personal engravings.
- Pieces made to your specific requirements, measurements, or design specifications.
- Deposits paid for the production of custom jewelry, subject to applicable law.
Since a significant portion of WHY JEWELS pieces are handmade to order, we strongly encourage you to carefully review all details — including the piece style, size, gold type, gemstone, and any personalizations — before confirming your order.
Nothing in this policy is intended to limit or waive any consumer rights granted by law, including rights that cannot be excluded or restricted through terms and conditions.