Jewelry Care & Maintenance
- Gentle Cleaning- To preserve the natural brilliance of your piece, we recommend gently wiping it with a soft, lint-free cloth. For accumulated residue, you may wash it in lukewarm water with a mild, gentle soap, then dry thoroughly.
- Proper Storage- To prevent scratches and unnecessary wear, it is best to store each piece of jewelry individually. Our signature jewelry boxes are specially designed to protect your pieces and keep them in pristine condition over time.
- Avoiding Harmful Substances- We recommend removing your jewelry before engaging in sports, household chores, or any activity that may cause impact or friction. Additionally, avoid exposure to pool water, seawater, perfumes, lotions, and harsh cleaning agents, which can dull the luster and compromise the brilliance of the metal over time.
- Periodic Inspection- For diamond and gemstone-set jewelry, we recommend scheduling a periodic check of the settings to ensure every stone is secure and safely held in place.Enjoy your jewelry for years to come, keeping it just as breathtaking as the day it first became yours.
Shipping & Delivery
Delivery times may vary depending on the destination, but orders typically arrive within up to 14 business days.
Bespoke Design
We believe your jewelry should be as unique as your story. Through our custom design service, we invite you to collaborate with us on crafting a one-of-a-kind piece tailored entirely to your vision. Whether you are dreaming of a bespoke engagement ring, a delicate necklace, or a statement bracelet, we walk with you through every step- from the initial spark of an idea to the moment it comes to life. By merging your personal inspiration with our craftsmanship and expertise, we create a timeless piece that is deeply personal and entirely yours. Share your vision with us, and let us bring it to reality.
Craftsmanship & Production
Every piece in our collection is meticulously handcrafted by master jewelers and setters, upholding the highest standards of quality and finish. We believe that true craftsmanship lies in the unwavering attention to detail, from the initial creation to the final polish. By maintaining complete oversight over every stage of the process, we ensure that each piece achieves an exceptional level of quality, durability, and uniqueness-designed to accompany you for a lifetime.
Ring Resizing
We want your piece to fit you perfectly and comfortably. If the size isn't quite right, we are happy to adjust your ring to your personal measurement. Your first ring resizing is offered with our compliments, completely free of charge.
Gemological Certificates
At WHY, we believe in complete transparency, uncompromising quality, and authenticity. Every piece of jewelry in our collection is accompanied by an official gemological certificate from the world's leading independent laboratories, including GIA, IGI, and IGL. According to GIA standards, natural diamonds feature an F VS2 standard for clarity and color. According to IGI standards, lab-grown diamonds feature an EVS1 standard for clarity and color. Each certificate is issued by an independent, professional third-party authority, providing you with full, accurate, and official documentation regarding the diamonds' origin, quality, and value.